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Geographe Roof Plumbing

Privacy Policy

Introduction

Geographe Roof Plumbing ("we", "us", "our") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services.

What Information We Collect

We collect two types of information:

1. Data:

When you visit our website, we use cookies and similar technologies to collect anonymised data about your visit. This includes information such as your browser type, device, pages visited, time spent on the site, and how you found us. We use Google Analytics, Google Search Console, and Google Ads to help us understand website traffic and user behaviour.

2. Personal Information:

When you engage with our website through contact forms, calendar bookings, or the chat widget, we may collect personal information such as your name, email address, phone number, and any other details you provide. This information is stored securely in our Customer Relationship Management (CRM) system.

How We Use Your Information:

We use the information we collect to:

- Improve our website and services

- Respond to your enquiries and provide customer support

- Manage appointments and bookings

- Analyse website performance and marketing effectiveness

- Comply with legal obligations

Cookies and Tracking Technologies

We use cookies to enhance your experience and collect anonymised data. You can control or disable cookies through your browser settings, but this may affect your ability to use some features of our website.

Disclosure of Your Information

We do not sell your personal information. We may share your information with trusted third-party service providers (such as our CRM provider and Google services) only as necessary to operate our website and deliver our services. We may also disclose information if required by law.

Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our CRM and website are secured using industry-standard measures.